Refund & Cancellation Policy

Food orders

• Orders can be cancelled free of charge before we begin preparing them.
• Because every item is made fresh to order, prepared food cannot be cancelled or returned.
• If something is wrong with your order, tell us at the counter or call +91 76209 87069 the same evening and we will replace it or refund it.

Catering bookings

• Cancel more than 7 days before the event: any advance paid is refunded in full.
• Cancel 3–7 days before: 50% of the advance is refunded.
• Cancel within 72 hours: the advance is not refundable, as ingredients and staff are already committed.
• Dates can usually be rescheduled once, free of charge, subject to availability.

Refund timelines

Approved refunds are returned by the same method used for payment, normally within 5–7 working days.

Complaints

Write to MahalaxmiPaniPuriCentre@gmail.com with your order details. We respond to every complaint within 48 hours.